Privacy Policy
Last updated: 11 August 2026
NEERU PTY LTD (ABN 46 697 816 210), trading as Neeru ("we", "us", "our"), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
1. What We Collect
When you request a quote, contact us, or interact with our website or social media pages, we may collect:
- Your name, phone number, and email address
- Your suburb, postcode, or property address (for quoting and installation purposes)
- Details about your enquiry or service request
- Technical data such as IP address and browsing behaviour on our website — we may use cookies and similar technologies for this purpose
2. How We Collect It
We collect personal information directly from you when you:
- Submit a quote request on our website or via a Facebook/Instagram lead form
- Contact us by phone, email, or direct message
- Engage with our social media pages or advertisements
3. How We Use Your Information
We use your personal information to:
- Prepare and provide you with a personalised quote
- Contact you about your enquiry and, where relevant, arrange installation
- Improve our products, services, and customer communication
- Send you relevant updates, where you have not opted out
We do not use your information for any purpose beyond what is reasonably expected given the context in which it was collected.
4. Sharing With Third Parties, Including Meta
If you engage with our social media pages or advertisements — including any Facebook/Instagram lead forms we may use — your information may be shared with us via Meta Platforms, Inc., subject to Meta's Data Policy. This may include Meta using your information to pre-fill future forms for advertising purposes, in accordance with Meta's own policies — this is outside Neeru's control once data is submitted through Meta's platform.
We may also share limited information with trusted service providers who assist us in operating our business (e.g. website hosting, customer relationship management tools, and installation partners), only to the extent necessary to deliver our services to you. We do not sell your personal information to any third party.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored securely using industry-standard tools and access controls.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below.
7. Opting Out
You can opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe option in any communication you receive.
8. Complaints
If you have concerns about how we have handled your personal information, please contact us in the first instance using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
NEERU PTY LTD (ABN 46 697 816 210), trading as Neeru — Pure | Safe | Healthy
1/89 Elm Park Dr, Hoppers Crossing VIC 3029
Phone: 1300 163 378 (1300-1-NEERU)
Email: admin@neeru.com.au
Website: www.neeru.com.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the "last updated" date shown above.